mcluck Terms & Conditions

1 Acceptance of Terms

By accessing, registering on, or using any part of the mcluck platform (the "Platform"), you ("Player," "User," or "you") agree to be legally bound by these Terms and Conditions ("Terms"), together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using the mcluck Platform. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

2 Eligibility

To register and use the mcluck Platform, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age. This is the minimum legal age for participation in casino-style gambling activities in the Philippines as prescribed under applicable law and PAGCOR regulations.
• You are physically located within the Philippines at the time of accessing the Platform.
• You are not a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You are acting on your own behalf and not as an agent, representative, or nominee of any third party.
• You are not a current employee, contractor, director, officer, or immediate family member of mcluck or any of its affiliated entities.
• You have not previously been self-excluded from the mcluck Platform or any other PAGCOR-licensed gaming platform.
• You have full legal capacity to enter into a binding contract under Philippine law.

mcluck reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation may result in account suspension and withholding of funds pending verification.

3 Account Registration

Each individual may register only one (1) mcluck account. The creation of multiple accounts by a single individual — whether using different email addresses, mobile numbers, payment methods, or device identifiers — is strictly prohibited and constitutes a material breach of these Terms.

When registering, you agree to provide accurate, current, and complete information, including your full legal name, date of birth, Philippine mobile number, and a valid email address. You are responsible for maintaining the accuracy of your account information and must update it promptly if any details change.

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any one-time passwords (OTPs) issued to your registered mobile number. mcluck will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to safeguard your credentials.

mcluck reserves the right to refuse registration, suspend, or permanently close any account at its sole discretion, including where it suspects fraudulent activity, identity misrepresentation, or violation of these Terms.

4 Deposits & Withdrawals

All transactions on the mcluck Platform are conducted in Philippine Peso (PHP / ₱). mcluck does not accept deposits in foreign currencies. The following terms apply to all financial transactions:

• Minimum Deposit: The minimum deposit amount is ₱100, subject to change at mcluck's discretion with prior notice.
• Accepted Payment Methods: mcluck accepts deposits and processes withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, 7-Eleven (via payment partners), and Cebuana Lhuillier, subject to availability.
• Deposit Processing: Deposits via GCash and PayMaya are typically credited to your mcluck wallet instantly. Bank transfers may take up to one (1) banking day.
• Withdrawal Processing: Withdrawal requests are processed within twenty-four (24) to seventy-two (72) hours, subject to KYC verification status and applicable review procedures.
• Withdrawal to Registered Method Only: Withdrawals will only be processed to a payment method registered in your name and linked to your verified mcluck account. Third-party withdrawals are not permitted.
• Transaction Fees: mcluck does not charge fees on standard deposits or withdrawals. However, your payment provider may impose its own transaction fees, for which mcluck bears no responsibility.

mcluck reserves the right to delay or withhold withdrawal processing pending completion of identity verification, investigation of suspected fraudulent activity, or compliance with applicable regulatory requirements.

5 Bonuses & Promotions

mcluck may offer bonuses, free bets, cashback promotions, and other incentives to registered players from time to time. All bonuses are subject to the following general conditions, as well as any specific terms communicated at the time the bonus is offered:

• Bonuses are available to eligible players only and may not be combined with other promotions unless expressly stated.
• All bonuses are subject to wagering requirements. The applicable wagering requirement will be stated in the specific promotion terms. Bonus funds and any winnings derived therefrom may not be withdrawn until the wagering requirement has been satisfied in full.
• mcluck reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Bonuses obtained through fraudulent means, including the use of multiple accounts or misrepresentation of identity, will be voided and the associated account may be permanently suspended.
• In the event of any dispute regarding bonus eligibility or wagering calculations, mcluck's determination shall be final and binding.

6 Betting Rules

All bets placed on the mcluck Platform are subject to the following general rules, as well as game-specific rules published within each game or betting market:

• Once a bet has been confirmed and accepted by the Platform, it cannot be cancelled or amended by the Player.
• mcluck reserves the right to void any bet placed on an event or market that was offered in error, including incorrect odds, incorrect event details, or technical malfunction.
• In the event of a dispute regarding the outcome of a game or sporting event, the official result as determined by the relevant governing body or game provider shall be final.
• Maximum bet limits apply to all games and markets. These limits are displayed within the relevant game interface or betting market and may vary by game type, player tier, and market conditions.
• mcluck reserves the right to limit the maximum winnings payable on any single bet or combination of bets at its sole discretion.
• Bets placed after the official start of an event (late bets) may be voided at mcluck's discretion unless the relevant market explicitly supports in-play betting.

7 Prohibited Conduct

The following conduct is strictly prohibited on the mcluck Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, permanent ban, and forfeiture of account balances:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform or place bets.
• Exploiting software bugs, glitches, or errors in the Platform's favor. Any winnings derived from such exploitation will be voided.
• Colluding with other players to gain an unfair advantage in any game, including but not limited to poker, live dealer games, and tournaments.
• Engaging in any form of money laundering, fraud, or financial crime using the Platform.
• Providing false or misleading information during registration or KYC verification.
• Accessing the Platform from a jurisdiction where online gambling is prohibited.
• Allowing any third party to access or use your mcluck account.
• Engaging in abusive, threatening, or harassing behavior toward mcluck staff or other players.

8 Responsible Gaming

mcluck is committed to promoting responsible gaming practices. We believe that gambling should be a form of entertainment, not a financial strategy or a response to personal difficulties. The following tools and policies are in place to support responsible gaming:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts. Once set, limits cannot be increased for a cooling-off period of at least 24 hours.
• Session Time Reminders: Players may configure session time reminders to alert them after a specified period of continuous play.
• Self-Exclusion: Players who wish to take a break from gambling may request a self-exclusion period of 30 days, 90 days, 180 days, or permanent exclusion. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Checks: The Platform provides periodic on-screen notifications displaying session duration and net gaming activity.

If you believe you or someone you know may have a gambling problem, we encourage you to seek help. mcluck supports access to responsible gaming resources available through PAGCOR and other recognized organizations in the Philippines.

For more information, visit our dedicated Responsible Gaming page.

9 Intellectual Property

All content on the mcluck Platform — including but not limited to software, game engines, graphics, logos, trademarks, text, audio, video, and user interface designs — is the exclusive property of mcluck or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any Platform content without prior written consent from mcluck.
• Reverse engineer, decompile, or disassemble any software or game engine used on the Platform.
• Use any mcluck trademark, logo, or brand element without prior written authorization.

Any unauthorized use of mcluck's intellectual property may result in legal action. All rights not expressly granted herein are reserved by mcluck.

10 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, mcluck shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds resulting from unauthorized access to your account due to your failure to safeguard your credentials.
• Interruption, suspension, or termination of Platform services due to technical maintenance, force majeure events, or regulatory requirements.
• Errors in game outcomes resulting from third-party game provider software malfunctions, provided mcluck takes reasonable steps to resolve such issues promptly.
• Any loss arising from your reliance on information published on the Platform, including odds, statistics, or promotional materials.

mcluck's total aggregate liability to any Player in connection with any claim arising under these Terms shall not exceed the total amount deposited by that Player in the thirty (30) days preceding the event giving rise to the claim.

11 Privacy & Data

mcluck collects, processes, and stores personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. The collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By registering on the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for purposes of KYC verification, fraud prevention, regulatory compliance, and service improvement.

For full details on how mcluck handles your personal data, please review our Privacy Policy.

12 Amendments

mcluck reserves the right to amend, update, or replace these Terms at any time. Where changes are material, mcluck will provide reasonable notice to registered Players via email or an in-Platform notification prior to the changes taking effect.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Platform and may request account closure by contacting our support team.

13 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms — including any question regarding their existence, validity, or termination — shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

mcluck operates within a PAGCOR-licensed framework. Players who believe their dispute has not been adequately resolved by mcluck's internal complaints process may escalate the matter to PAGCOR through its official regulatory channels.

14 Contact

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the mcluck support team:

For responsible gaming support or self-exclusion requests, please visit our Responsible Gaming page for dedicated assistance.